May 2013
28 posts
6 tags
“The easy thing to do would have been to make a big PR splash and shouted about...”
1 tag
“I use Tumblr because for me it is by far the best platform to create and share...”
4 tags
“Most of what I am seeing is essentially the same broken delivery model that is...”
5 tags
“Is it about lawyers adapting to technology or is it about technology adapting to...”
– Easy answer; both. Truth is it is probably, like many things, somewhere in the middle.
3 tags
“The most disruptive thing is not a device or a piece of software. The most...”
1 tag
4 tags
“If you plan to be a national brand in legal services then customer facing...”
3 tags
“If you can use Amazon, Dropbox or Google you can use our technology.”
– Sites like Amazon, Google and Dropbox have a large influence on other software. This is not because we are trying to be Amazon but because that is the experience expectation of the customer.
People don’t say ‘computer says no’ that much anymore. Fewer people we meet say they are a...
5 tags
“They say all PR is good PR.
But what happens in the connected world? All that...”
“The custodian of the world’s biggest online encyclopaedia says that unless...”
– BBC News - Jimmy Wales: Boring university lectures ‘are doomed’ (via futuristgerd)
2 tags
Webinar - What the Cloud will really look like for...
Okay not exactly the world’s most catchy title but you may find this 20 minute webinar quite interesting. I ran this last week and the feedback was good so I am running another one.
In this webinar I am specifically looking at family law.
I’m holding it on Thursday 9th May at 09:30am.
My aim is to keep things short, simple and relevant. I have a good understanding of the challenges...
3 tags
“This hourly billing debate seems to be either fixed fee or no fixed fee and like...”
– My thoughts on fixed fees and hourly billing. It was sparked by this article by Richard Rapp ‘In defense of the billable hour.’
5 tags
“Your customers are becoming smarter about your market a lot faster than...”
– I like this quote from Hugh MacLeod a lot.
I touched on this theme a few days ago where incumbent suppliers assume too much about where they sit in relation to what customers want. The hugely dangerous assumption is made by many failed providers; because you have always supplied a market you...
2 tags
“It’s my job to make half of you redundant. It’s your job to decide...”
– Here is a bit of fun. This was a great line that James Dunning once suggested I use at a conference of lawyers about our document automation tech.
Still one of the best lines I have never used at a conference…yet.
Have a great weekend.
4 tags
“…social media has presented an opportunity to build a united front and a...”
– It is good to see a sector of this profession using social media at it’s most compelling. Their own little “occupy.”
Social media being used to unite, connect, share, explain mobilise and solve. And it does this faster than ever before because we are all increasingly connecting...
5 tags
“That all changed with the introduction of iPhone and the App store, and...”
– I picked this up in the Telegraph (h/t to @damojeal)
iPhone did this; it changed our perceptions about what was acceptable and what was possible.
Good design does that. Great design does it very quickly and ensures that we feel part of that process of change.
People can talk to me all day...
1 tag
4 tags
“The problem is that we have too many people with too little experience trying to...”
– I was exchanging Tweets on this with @markgould13 Mark made a point that there is an imbalance between broadcasters and those who just listen. Mark feels the listeners should be more critical.
4 tags
“Problem isn’t computers trying to do what lawyers do. It’s lawyers...”
– I picked up this Tweet last night where Jordan Furlong nails it (no need for a blog…just a high impact line…like that).
The challenge here is design and usability. In other words what works and actually, more importantly what doesn’t work and why doesn’t it work and what do...
April 2013
94 posts
30 tags
4 tags
“When will charities work out that stopping us on the high street for a direct...”
1 tag
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“Amazon is not a retailer anymore, it is the largest behavioral marketing company...”
– Yaakov Kimelfeld, chief research officer at Kantar Media Compete, talking to Reuters about the company’s advertising network prospects. (via parislemon)
5 tags
“What worries me is that we become too obsessed with the future of legal services...”
7 tags
“As a company, we really think about how mainstream, normal people use computers:...”
– Dropbox CEO Drew Houston explains why they built Dropbox.
The Dropbox culture impacts elsewhere as we gravitate to easy, accessible and affordable. Some try to dumb down easy as a loss or a reduction. Even if it was a reduction or loss then market forces would refine or remove.
But it isn’t a...
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6 tags
“But lawyers – and clients – are choosing Dropbox because it is free, quick and...”
– I picked this up via a post from Joanna Goodman.
Joanna calls it the Dropbox dilemma. I like that. Brilliant in fact. Who needs endless, round-the-houses blogs when in those two words Joanna crystallises the challenges facing legal IT?
It will be interesting to see what traditional legal IT...
2 tags
Listen
4 tags
“Our whole brand ethos attracts the public with our ‘non-stuffy, non-complex’...”
– This feels like another one of those throw money at it, create a noise, PR it to within an inch of it’s life and then surprise surprise…six months later generates no work.
When you dig into the £7m war chest it means 245 firms, every one of them paying £1,200, every month.
It is QS...
2 tags
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“The aim is to become one of the major consumer brands, along with the likes of...”
– I am always intrigued when I see the expression major consumer brand in this sector.
So now we have non existent major brands comparing themselves with other non major legal brands.
It still amazes me that these brands are being built without much regard for online beyond a basic brochure ware... 